RETURNS & POLICIES

For questions about your order or inquires about a specific product, please email

us at hello@havenboulder.com. You can also reach us by phone at 720 535 1947, 

Monday-Friday 11AM-6PM MST.

 

Order Processing

All orders placed Monday-Friday (excluding holidays) before 2PM MST will begin 

processing that day and ship within 24 hours, pending item availability and credit 

card verification. Orders placed after 2PM MST will begin processing the next 

business day. Orders placed on Friday after 2PM MST will begin processing the 

following Monday. Transit times do not include Saturday, Sunday or holidays.

Order processing cut-off times are provided as guidelines only, and do not take 

into account possible delays caused by item availability and payment 

verification. 

 

Return Policy

If for any reason you are not happy with your purchase, we will accept returns or 

exchanges on items that are returned in their original unworn, unwashed 

condition with all tags intact. Shoes will be accepted only if returned in their 

original, undamaged shoebox or bag.

We do not accept returns on vintage goods, furniture, special orders, apothecary,  

swimwear and undergarments.

 

Sale items are always final sale.  NO EXCEPTIONS.

 

Please email us at hello@havenboulder.com within 5 days of receiving your order 

to be issued a Return Authorization Number (RA#). Returns must be postmarked 

within 5 days of receiving your RA# to be eligible for return/exchange. All returns 

that do not meet the 5 day requirement for RA# request will only be considered 

for online store credit or exchange. If an item(s) are returned for exchange, 

please inquire to be provided a return label.